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Do you have a webstore without a standard web shop package like Lightspeed or Magento? No worries!

Contact us to find out what possibilities we have to offer your webstore. With a few small changes we can implement Wiser Search in your webstore.

No technical knowledge is required, we can take care of everything for you.

FAQ

  • Display of products
    • How do I group products on 1 variant?
      Answer:

      To group products with multiple variants in one variant a number of settings need to be applied to the Wiser Search module in Wiser. Follow these steps to do so:

      1. Log in on https://app.wiser.nl/ and open the Wiser Search module.
      2. Change the “ Group by ” value to “ mainproductid ”.
      3. Change the “ Variation sorting ” field to the field that is needed to be sorted:
          A. For the cheapest variant can “priceincl” be used (Incl. VAT) or “priceexcl” (Excl. VAT)
      .     b. For product name can “title” be used.
      4. Click the bottom right of the screen on “Save” to save the changes.
      5. Click on the screen on the “ Refresh product data ” button to index all variants. This may take some time before the changes take effect.

    • How do I make zero-price products not show?
      Answer:

      Products with a price of €0 (or different valuta) can be excluded from the search results. Follow these steps to do so:

      1. Log in on https://app.wiser.nl/ and open the Wiser Search module.
      2. Check the option "Do not show products with price 0".
      3. Click on "Save" in the bottom right corner to implement the changes immediately.

    • How can I ensure that zero-price products don't show no price but "on request"?
      Answer:

      There can be chosen to show the zero-price products, but to replace it with "On request" (or any other message) follow the following steps:

      1. Log in on https://app.wiser.nl/, open the Wiser Search module and then ope the "Layout" tab.
      2. Search for the part that says "{priceincl_currency}" and replace this with:

      {priceincl_currency}

      3. Click on "Save" on the bottom right corner to save the changes.
      4. Open the "General" tab and click on the "Rebuild search results" button. This can take a few minutes for your changes to get through.

    • How do I ensure that all product don't show a price but "on request"?
      Answer:

      There can be chosen to showw all product with no price, but to change it to a message like "On request" follow these steps:

      1. Log in on https://app.wiser.nl/, open the Wiser Search module and then open the "Layout" tab.
      2. Search for the part that says "{priceincl_currency}" and replace this with "On request".
      3. Click on "Save" in the bottom right corner to save your changes.
      4. Open the "General" tab and click the "Rebuild search results" button. This can take a few minutes for your changes to get through.

    • How can I show the price excluding VAT instead of including VAT?
      Answer:

      1. Log in on https://app.wiser.nl/, open the Wiser Search module and open the tab "Layout".
      2. Search the part that says "{priceincl_currency}" and change this to "{priceexcl_currency}"
      3. Click on "Save" in the bottom right corner to save your changes.
      4. Open the "General" tab and click the "Rebuild search results" button. This can take a few minutes for your changes to get through.

    • Products are showing that do not exist anymore or are hidden, how do I fix this?
      Answer:

      This could be a caching problem, or the productdata is outdated. Try the following to fix it:

      1. Log in on https://app.wiser.nl/ and open the Wiser Search module.
      2. Click on "Save" in the bottom right corner. This should clear the site's cache.
      3. Check the content of the site.
      4. If the content still isn't correct, then it can be the outdated productdata. Refresh this by clicking on the "Refetch productdata" button.
      5. When the data has been reloaded, check then the content of the site again. To be sure, follow step 2 once again so that there is no caching.
      6. If the content still is not correct, contact then the Wiser Search support. Then the problem can be examined.

    • When I search a certain word or item number, I don't get the desired results. What do I have to do to fix this?
      Answer:

      If you log in on https://app.wiser.nl/ and open the Wiser search module, in the "filters" tab you'll find fields which you can check/uncheck. If you want certain search fields added, you check these. For example: in the product description there are certain words that are not included in the title. Still you want this product to be found. Then check the "content" filter so all the words that are in there will be included in the searchquery.

    • Answer:

  • Couplings Magento or Lightspeed
    • I would like to have assistance with the installing of Wiser Search on my webshop which is built on the Magento platform. Is this possible?
      Answer:

      Yes, that is certainly possible! We have contact with a third party that takes care of the entire installation. This installation is realized for you for 50.00 excl. VAT. You can contact info@rejuni.nl for this. They will complete the installation for you.


      The following things are neede for installation:
      - Required: An Admin login
      - Required: And FTP login
      - Optional: a "Control Panel" login


      You can share this information with Rejuni. They will do the complete installation and you'll recieve the invoice from them.

    • I'd like to find a product overview page back in the search results in the information pages. Is this possible?
      Answer:

      The Lightspeed API has restrictions in this so this is not possible. Might you be interested in this, we can realise this for your shop specificaly.

    • Answer:

  • Layout
    • Is it possible to change the standard texts?. For example "from price" or "more info"?
      Answer:

      In the Wiser Search module in the "Layout" tab you can change all the black coloured words

    • Is it possible to use Wiser Search as White label so your logo is not showing?
      Answer:

      This is possible. The monthly costs will be 10,00 excl. VAT for this and it will be invoiced directly by Wiser Search.

    • I wanna hide the euro sign in the prices. How do I do this?
      Answer:

      Log in on https://app.wiser.nl/, open the Wiser Search module and go to the "Layout" tab.

      Hier can the HTML be changed: by changing the part {special_price_currency} into {special_price_valuta} the euro sign will disappear.

      After the change the HTML needs the be rebuilt. Do this in the "General" tab.

    • I want the hide the prices of the products in the searchresults. How can I do this?
      Answer:

      In the Wiser Search module under the "CSS" tab, you can delete the following HTML code:


          Nu vanaf:
          
              {priceincl_currency}
          


      The price will then be deleted. Plese make sure that it is re-indexed.

       

    • Answer:

  • General Wiser Search
    • I want to add synonyms and get direct results. What do I have to do?
      Answer:

      The cache is set standard to 24 hours. This is to keep the searchengine super fast. If a customer searches a word, and searches a few hours the same word, the Wiser Search has remembered the corrosponding results which makes the searchresults come up even faster.

      This can't always be handy though, this cache. That's the case when you want to add synonyms. You test with a certain word and find no results. Next you fill in this word on the synonym list (Synonym management module) and test this word again. Because of the cache you won't find any results again. That's why the best thing you could do is set the cache on 0 in the "General" tab in the Wiser Search module if you're adding synonyms. This way you can see immediate results.

      Be aware: after the use of the synonym module immediately set the cache back to 24 hours. This to optimalize the speed of the searchfunction.

    • What is the difference between the filters Multiple choice and Multiple value?
      Answer:

      Multiple choice: if there is just 1 possible option for a product, so a product is for example red or yellow.

      Multiple value: if there are more options possible for 1 filter (e.g. colour), like a product can for example be both red and yellow. Both checkmarks come back as the same product. Within Lightspeed it is then also filled in a different way.

    • Query string: Why must it be a '?' and what's wrong with the '#'?
      Answer:

      Query string and hashtag are the same. It doesn't matter which one you use.

    • Answer:

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